Retail Sales Associate / Customer Service

Elements Massage

Posted 2 months ago

Full Time

Castle Rock, Colorado

In Person

Smart Summary

Responsibilities

The Retail Sales Associate is responsible for selling wellness program memberships and building customer loyalty through effective communication. They must also handle scheduling and payments while providing exceptional customer service to all clients.

Qualifications

We're looking for a Retail Sales Associate who can follow a sales process, build customer loyalty, and turn client criticism into great customer service. Prior retail sales experience and customer service experience in a spa-like environment are preferred.

Job Description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! 

Retail Sales Associates enjoy the following perks:

  • Pay $17-$18 per hour depending on experience
  • Bonuses based on monthly conversion numbers
  • Medical insurance
  • A complimentary monthly massage at the studio
  • Our team members will earn commission for wellness plan sales and have opportunities to earn up to $100+ in additional bonuses.

Here's what we are looking for:

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
  • Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Elements Massage

Founded by a massage therapist, Elements Massage™ provides handcrafted, personalized, and therapeutic massage. Different than the day-spa experience, Elements Massage™ serves clients who value massage as a way to boost immunity, ease muscle aches, minimize stress, encourage sound sleep, and alleviate issues stemming from injuries, illnesses, or stress. Elements Massage™ affordable membership model helps clients prioritize a service that greatly aids in living a healthy lifestyle. At Elements Massage, we are proud to be an organization that reflects the diversity of our communities. We embrace our differences and continually strive to be better because of them.
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