Description

The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences.

Key Responsibilities:

Customer Interaction:

• Communicate with customers via phone, chat, email, and live one-on-one video demonstrations
• Provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products

Sales:

• Assist customers in selecting the right products based on their needs and preferences
• Upsell and cross-sell products to enhance the customer’s coffee experience
• Meet or exceed sales targets and contribute to the overall success of the sales team
• Ensure customer satisfaction through follow-up communications and support
• Conduct live video demonstrations to showcase product features and usage techniques
• Create an engaging and informative experience for customers during video sessions

Product Knowledge:

• Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories
• Participate in ongoing training to stay updated on the latest coffee products and industry trends

Requirements

Qualifications:

• Strong passion for coffee and a desire to become an expert in the field
• Excellent communication skills, both written and verbal
• Previous experience in sales and/or customer service
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in using various communication platforms (phone, chat, email, video)
• Strong problem-solving skills and attention to detail
• Self-motivated with a positive attitude and a strong work ethic

Why You'll Love Working at Whole Latte Love:

Competitive Compensation:

• Enjoy a competitive hourly wage complemented by monthly bonuses and additional performance incentives

Comprehensive Benefits Package:

• Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being
• Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future
• Paid Time Off: Generous vacation time, sick leave, and paid holidays to maintain a healthy work-life balance

Modern and Enjoyable Work Environment:

• Fully-stocked kitchen for all employees to enjoy
• Unlimited coffee, cappuccinos, and lattes
• Company-sponsored monthly DoorDash pass for your convenience
• Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories