Job File Coordinator

SERVPRO Team Nichols

Posted 2 months ago

Full Time

, Illinois

In Person

Smart Summary

Responsibilities

The Job File Coordinator monitors incoming leads from conversion to active status and ensures all project documentation is accurate for invoicing. They work closely with production crews to audit files, review estimates, and maintain the work-in-progress board.

Qualifications

We are looking for a Job File Coordinator to monitor job files, communicate with production crews, and ensure accurate invoicing. A high school diploma/GED is required, and previous office/estimating experience is preferred. Strong communication, administrative, and customer service skills, along with proficiency in digital tools, are essential.

Job Description

Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance

Summary
The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through completion of work and customer invoicing. The Job File Coordinator will work closely with Production to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.
Primary Responsibilities
·       Monitor job file status to ensure accuracy in all job file documentation daily.·       Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.·       Create/review estimate based on scope and photos from Production crew.·       Maintain an accurate Work in Progress board for all active leads/projects.·       Monitor and ensure all client requirements are followed.·       Maintain internal and external communications with all stakeholders.·       Review timestamps and other datapoints to reflect accurate reporting/KPMs.·       Complete and review job file documentation for final upload and the audit process·       Perform internal audit of all projects to ensure estimate captures all work performed.·       Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.·        Assist other departments, as needed. Education and Experience Requirements·       High school diploma/GED is required.·       Previous office/estimating experience preferred.·       Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.·       Proficiency in using various digital tools and technologies to complete job tasks efficiently.·        Experience in the restoration, construction, or insurance industry is a plus.
Physical and Work Environment Requirements
This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
 This is a full-time position, working hours varying between 7:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Fluent in Spanish is a plus.

Construction Admin experience is a plus.

Send resume' to Jason Smith at jsmith@servproteamnichols.com

SERVPRO Team Nichols

SERVPRO Team Nichols has campus locations in the following areas: Chicago, IL Kankakee County, IL Calumet City, IL Chicago Heights, IL Flossmoor, IL SERVPRO Team Nichols understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."​ SERVPRO Team Nichols specializes in the cleanup and restoration of residential and commercial property following a fire, smoke or water damage. SERVPRO Team Nichols can also remediate mold and mildew from your home or business. Our Disaster Recovery Team is capable of traveling anywhere in the United States and has responded to EVERY major Catastrophe since Hurricane Katrina in 2005. From Hurricanes to Wild Fires and everything in between, we are truly Ready for Whatever Happens. Our staff is highly trained in property damage restoration and construction. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO Team Nichols. If you have any questions regarding the SERVPRO system of services or require assistance, please call our office 833-915-0905 SERVPRO of Downtown Chicago Team Nichols SERVPRO of Chicago Heights-Crete-Beecher SERVPRO of Calumet City Lansing SERVPRO of Matteson-Homewood SERVPRO of Kankakee County
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