Sales Associate with Food Services (Dona Tota Products)

JOB SUMMARY

 Do you have a passion for great food and friendly customer service? OXXO USA is seeking a dependable and energetic Sales Associate with Food Services to join our team at one of our retail locations featuring Doña Tota, a beloved brand known for its authentic Mexican flavors and freshly prepared gorditas.

As a Sales Associate, you’ll help prepare and serve freshly made Doña Tota products while creating a warm and welcoming environment for every guest. You’ll play a key role in blending OXXO USA’s convenience excellence with Doña Tota’s rich culinary tradition—bringing authentic, flavorful meals to our customers every day.

ABOUT DOÑA TOTA

Founded in 1952, Doña Tota has become a well-known name in Mexico and beyond for its delicious, made-to-order gorditas and authentic Mexican comfort food. With a focus on fresh ingredients, homemade taste, and friendly service, Doña Tota brings the heart of Mexican cooking to every meal. As part of the OXXO USA team, you’ll help uphold these high standards and ensure that every customer experiences the authentic flavors and hospitality that makes Doña Tota special.

KEY RESPONSIBILITIES

• Prepare, cook, and assemble Doña Tota menu items, including gorditas and other fresh food offerings, following company recipes and quality standards.
• Ensure all food items are made fresh, properly handled, and consistently presented throughout the day.
• Provide excellent customer service—greeting guests, taking orders, answering product questions, and ensuring satisfaction.
• Operate kitchen equipment safely and maintain cleanliness in all food prep and service areas.
• Follow all food safety, sanitation, and temperature control guidelines in compliance with health regulations and company policies.
• Assist with restocking supplies, organizing storage areas, and rotating products to maintain freshness.
• Handle register transactions accurately and efficiently.
• Keep dining and service areas clean, organized, and inviting.
• Promote the Doña Tota brand by sharing enthusiasm for authentic Mexican food and providing a great experience for every guest.

All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations. 

EDUCATION AND EXPERIENCE

• One (1) or more years of experience in food service, restaurant, or retail with food handling (preferred).
• High school diploma or equivalent (preferred).
• Food handler certification (must obtain within required time after hire).

 JOB REQUIREMENTS

• Flexible schedule availability, including nights, weekends, and holidays.
• Ability to stand for long periods, lift and move product, and work in a fast-paced environment.
• Strong communication and teamwork skills.
• Reliable, positive attitude with a focus on great customer experiences.
• Commitment to food quality, safety, and cleanliness.

 WHAT WE OFFER

• Competitive pay and employee discounts.
• Opportunities for career growth in a growing company.
• A friendly, team-focused environment.
• Training and development to build food service and customer service skills.
• Employee benefits (health, dental, vision, 401k, and more).

 While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. 

Any salary or hourly range listed reflects OXXO USA’s good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.