Guest Service Specialist

Mister Car Wash

Posted 2 months ago

Full Time

Buford, Georgia

In Person

Smart Summary

Responsibilities

The Guest Service Specialist is responsible for greeting customers, selling car wash products and memberships, and ensuring a positive customer experience. They also maintain site cleanliness and collaborate with team members to achieve operational goals.

Qualifications

Mister Car Wash is looking for a Guest Service Specialist to deliver exceptional customer service. The role involves enthusiastically selling products, solving customer needs, and collaborating with team members. Candidates should enjoy customer interaction, thrive in a fast-paced environment, and be available for varied shifts, including weekends and holidays.

Job Description

Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service.

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience.

As we accelerate our growth across the country, we’re looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.

Why Join Mister?

  • Be part of an extraordinary team.
    Work where the energy is high and people are the heart of the business. Everything we do is guided by our core values: We Care, We Work Hard, and We Have Fun.                    
  • Supercharge your career growth.
    We’re scaling nationally and investing in leadership at every level. Our industry-leading training programs will immerse you in our culture, brand standards, and operational playbook.
  • Make any day a payday.
    With same-day pay, you have access to your money as you earn it.                               
  • Enjoy amazing benefits.
    Mister team members enjoy PTO from day one and great benefits, including affordable medical, dental and vision, 401(k) match, tuition reimbursement, and more!

Your Day, the Mister Way

  • Greet every customer with a wave and a smile.
  • Enthusiastically sell our products and Unlimited Wash Club membership program.
  • Genuinely thank each customer for choosing Mister.
  • Anticipate and solve customer needs.
  • Ensure each customer leaves with a clean, dry, and shiny car.
  • Enjoy variety, hands-on work, and rewarding days.
  • Keep our sites clean, inviting, and well-maintained.
  • Collaborate with team members to complete tasks and achieve goals.

You’d Make a Great GSS If You…

  • Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality‑type roles.
  • Sell with passion and energy.
  • Love working with others to get things done.
  • Thrive in a fast-paced, outdoor work environment.
  • Are open to feedback and learning new things.
  • Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
  • Have the energy to stay on your feet and the strength to lift what’s needed.

Mister Car Wash provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We participate in the E-verify system nationwide.

Mister Car Wash

About Mister Car Wash® | Inspiring People to Shine® Headquartered in Tucson, AZ, Mister Car Wash, Inc. (NYSE: MCW) operates more than 400 car washes nationwide and has the largest car wash subscription program in North America. With over 25 years of car wash experience, the Mister team is focused on operational excellence and delivering a memorable customer experience through elevated hospitality. The Mister brand is anchored in quality, friendliness, and a commitment to the communities we serve as good stewards of the environment and the resources we use. We believe that when you take care of your people, they will take care of your customers.
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