Description

Now Hiring: Veterinary Client Service Representative– Be the Heart of Our Hospital!

Do you thrive in a fast-paced environment, love helping people, and get genuinely excited about wagging tails, purrs, and the occasional pocket pet? If so, we want YOU to join our team!

We’re looking for an energetic, compassionate, and customer-focused Veterinary Client Service Representative to be the welcoming face of our practice. This role is perfect for someone who enjoys building connections, multitasking with a smile, and being part of a team that makes a real difference in the lives of pets and their families.

What You’ll Do

• The purpose of this position is to connect patients with doctors so they can get the care they need
• Be the warm, friendly first impression for clients in person and over the phone 
• Manage appointments, check-ins, and check-outs with efficiency and accuracy 
• Communicate with clients about services, care plans, preventive needs, and follow-up instructions 
• Maintain organized, detailed, and up-to-date client records 
• Support our medical team by keeping the front desk running smoothly 
• Help create an experience that makes clients feel cared for, informed, and valued

What Makes You a Great Fit

• A passion for animals and the people who love them 
• Strong communication skills and a positive, professional attitude 
• Experience in customer service (veterinary or medical field is a plus but not required!) 
• Ability to multitask gracefully in a busy environment 
• Comfort with computers and learning new practice software 
• A team player who loves to collaborate and contribute 

What We Offer

• A supportive, fun, and dedicated team
• Opportunities to grow your skills and advance within the hospital 
• Competitive pay 
• Employee pet discounts 
• Comprehensive benefits package including health, dental, and vision insurance, 401(k), short-term and long-term disability insurance, and life insurance 
• A chance to be part of something meaningful every single day
   

Ready to join a team where your work truly matters?

Apply today, we can’t wait to meet you!

Requirements

 EDUCATION AND LICENSURE REQUIREMENTS

• High school diploma

PHYSICAL EFFORT

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job

• Frequently position self and move about the reception area to file, use office machinery such as fax machines and computer, and assist clients with merchandise
• Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds
• Often transports patients to weigh on scales
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.