JOB SUMMARY

Under the direct supervision of the Registration Supervisor, the Patient Access Specialist ensures that the patient information is collected, ensures that patients are aware of network policies and procedures.  Interviews patients or representative and enters accurate, appropriate, and required information into computer data base. Distributes appropriate information to ancillary departments. Participates in performance improvement and CQI.

ESSENTIAL FUNCTIONS

Responsible for interviewing patients or their representative to obtain personal information and/or verifying information already on file, including emergency contact numbers and insurance information.

Obtains signatures from all incoming patients on Conditions of Access and Privacy forms.

Provides information to the patient/representative about billing, complaint process, patient rights and HIPAA. Distribute network specific literature appropriately.

Collects payments, records payments, and forwards payments to Fiscal services appropriately and by the next business day.

Knows network financial policies, familiar with services that are available, refers patients to financial counselor when appropriate.

Communicates appropriately and clearly to supervisor, coworkers, and patients.

Other duties as assigned to support the overall effectiveness of the department and organizational performance in accordance with Curry Health Network’s Mission, Vision and Shared Values.

SHARED VALUES

Service:           We serve with compassion and understanding.

Teamwork:     We are one team – each one of us makes a difference.

Curiosity:        We promote learning.

Integrity:         We live by honesty, trust, and doing the right thing by our organizational values.

MINIMUM JOB REQUIREMENTS

Education & Experience

High school graduate or equivalent. 

One year in office setting preferred.

Experience with medical terminology and insurance preferred.

Ability to communicate in English; both verbally and in writing.

Additional languages preferred.

Experience in a setting that required excellent customer service preferred.

Required Knowledge, Skills & Abilities

Basic computer knowledge.

Ability to type 40 words per minute.

Knowledge of medical terminology.

Excellent interpersonal skills.

PHYSICAL REQUIREMENTS

Physical Demands

On-the-job time is spent in the following physical activities:

None of the time: Taste or Smell

Up to 1/3 of the time: Push/Pull, Stoop/Kneel/Crouch or Crawl, Reach w/hands & arms

From 1/3 to 1/2 of the time: Sit, stand, Walk

Up 2/3 of the time and more: Talk or Hear, Use Hands

This job requires that weight be lifted, or force be exerted as follows:

None of the time: up to or more than 25 pounds

Up to 1/3 of the time: up to 10 pounds

From 1/3 to 1/2 of the time: no requirement

Up to 2/3 of the time and more: no requirement

This job has special vision requirements as follows:

Close, color, depth perception and the ability to adjust focus.

Work Environment

This job requires exposure to the following environmental conditions:

None of the time: Extreme heat/cold; Wet/humid; near moving mechanical parts; fumes/airborne particles; work with explosives; vibration; outdoor weather; risk of electrical shock; risk of radiation; toxic/caustic chemicals

Up to 1/3 of the time:  no requirement

From 1/3 to 1/2 of the time: no requirement

The typical noise level for the work environment is: quiet to moderate noise.

Hearing requirements: ability to hear and instructions.

This job requires the following repetitive motion actions:

No Time Spent: repetitive use of foot control or firm/heavy grasping

From 1 – 2 hours per day: no requirement

From 3 – 4 hours per day: no requirement

From 5 – 6 hours per day: repetitive use of hands, simple/light grasping and fine dexterity

From 7+ hours per day: no requirement