Essential Job Responsibilities:

• Provide excellent customer service. 
• Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. 
• Install and support PC, laptop, tablet and mobile hardware and software, as instructed. 
• Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function. 
• Participate in hardware and software reviews and recommend purchases. 
• Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. 
• Performs other IT projects as assigned. 
• Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation. 
• Supports company vision and mission. 
• Adheres to established work schedule, attendance standards and is punctual to work and meetings. 
• Other duties as assigned by management. 
• Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential. 
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations. 
• Contributes to team effort by accomplishing related results, as needed. 
• Support A/V equipment.

Other Job Responsibilities:

• Contribute to Infrastructure projects as assigned. May include networking, security, servers, cloud computing environments, etc.

Qualifications:

• Excellent customer service skills. 
• Ability to establish and maintain effective working relationships with employees, supervisors, other 
  departments, officials, and the public. 
• Ability to complete multiple, diverse tasks of differing priorities without close supervision. 
• Excellent written and verbal communication skills. 
• Outstanding organizational skills. 
• Proficiency in the use and application of the following software: 
  Required: Microsoft Office Excel, Word, Outlook, and PowerPoint

Education Requirements:

• Currently a Sophomore, Junior or Senior at an accredited 4-year university or college with a GPA of 3.5 or higher. 

Certifications, Licenses, Registrations:

• None.