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CC Supervisor

D

Del Toro Insurance Agency Inc

Posted 2 months ago

Full Time

Miami, Florida

In Person

Smart Summary

Responsibilities

The supervisor will lead and coach a team of sales agents to meet performance metrics and sales targets. They are also responsible for managing daily operations, including scheduling, recruiting, and handling escalated customer issues.

Qualifications

Del Toro Insurance is seeking a Call Center Supervisor with a focus on auto insurance sales. Key requirements include an active Florida 220 Property & Casualty License and at least one year of auto insurance experience. This role involves leading a team, coaching for performance, and ensuring compliance in a fast-paced environment.

Job Description

Call Center Supervisor

Join a Growing Insurance Organization

Del Toro Insurance is looking for an experienced and motivated Call Center Supervisor to lead a team of sales agents in a high-performance call center environment. This role is ideal for a licensed insurance professional who thrives in a leadership position, is driven by results, and enjoys coaching a team to achieve strong sales performance.

If you have experience in auto insurance, team leadership, and call center sales, we invite you to apply and grow with our organization.

Key Responsibilities

  • Supervise and support the daily activities of the call center sales team.

  • Monitor sales performance and key metrics, providing coaching and feedback to improve results.

  • Implement strategies to increase sales conversion rates and customer engagement.

  • Assist with recruiting, training, and onboarding new sales agents.

  • Manage team schedules and ensure adequate call center coverage.

  • Handle escalated customer issues with professionalism and efficiency.

  • Ensure compliance with company policies, procedures, and quality standards.

  • Work with other departments to support campaigns, promotions, and operational improvements.

Qualifications

  • Active Florida 220 Property & Casualty License required

  • Minimum 1 year of experience in Auto Insurance

  • Minimum 6 months of call center experience

  • Proven ability to meet or exceed sales targets

  • Strong leadership, coaching, and motivational skills

  • Excellent communication and problem-solving abilities

  • Experience using CRM or call center software preferred

  • Ability to perform in a fast-paced, results-driven environment


D

Del Toro Insurance Agency Inc

Leading company with more than 25 years of experience and leadership in the insurance area. We specialize in writing personal and commercial insurance policies, as well as health, home, business, renters, boats, motorcycles and many others, throughout Florida. We will continue to strive to maintain a high profile of excellence based on the high technical competence of our agents to understand the problem that the client must solve. Our mission is to provide, with empathy and professionalism, the necessary service so that our clientele remains protected in any circumstance and can have all the required insurance in one place.
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