Job Summary:

Under direct supervision of the Surveillance Supervisor, the Surveillance Operator identifies, records and reports incidents that may jeopardize casino assets, employee and customer safety, and the integrity of the Casino. This includes illegal incidents, violations of policy, procedure, or gaming regulations set forth by the Casino, Gaming Commission, and NIGC.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward. 
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities 

• Utilize observation techniques for best video coverage.
• Maintain accurate logs and reports of all related activities in conjunction with the use of the CCTV system.
• Observe, identify and report potential losses of revenue, including cheats, scams, errors or procedural deviations.
• Maintain direct communication with Surveillance Supervisor of any incidents, problems and/or employee related situations.
• Maintain confidentially of all Surveillance related information.
• Work in a team-oriented environment.
• Perform multiple tasks simultaneously.
• Other duties as requested.

Minimum Requirements 

• Preference given to qualified Santa Ana Tribal Members.
• High School diploma or equivalent.
• One (1) year of applicable casino or surveillance related work. May be waived for highly technical personnel.
• Communicate clearly and effectively.
• Obtain and retain a gaming license in this jurisdiction.
• Proficient in reading, writing, math, and analytical problem solving.
• Proficient in Windows and ability to learn multiple applications.
• Ability to respond appropriately and in a timely manner in emergency situations.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.

Essential Mental Functions

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display strong verbal and written communication skills 
• Proven ability to handle conflict situations

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear. 

Equipment Used

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.