Description

 **3-4-day work week**

**Mon-Fri 8am-8pm, Sat-Sun 8am-4pm**

Position: Medical Office Associate

Reports to: Practice Manager

Summary: The Medical Office Associate (MOA/FOA) if the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA; greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks. 

Job Duties and Responsibilities:

• Greet, register, instruct, and provide general assistance to patients

• Obtain demographic and financial information and enter into computer system

• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes

• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer

• Communicate with primary care providers and insurance carriers per patient request

• Answer telephone, take messages and return voicemails

• Offer compassionate support to patients and their caregivers during the time of their urgent medical need/crisis

• Must be available for rotating schedule including weekends and holidays

• All other duties as assigned by Practice Manager or Practice Administrator

Requirements

Required Experience:

• High school diploma or equivalent 

• Medical billing/medical receptionist experience preferred

• Basic computer skills

• Detail oriented

• Excellent data entry

• Exceptional customer service and phone etiquette

• Ability to maintain professionalism and provide quality care in a fast-paced, public environment