Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor. Position Overview: As a Customer Service Specialist/Inventory Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Customer Service Responsibilities:

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Inventory Responsibilities:

• Manage and maintain inventory levels of salon products, equipment, tools, and supplies.
• Monitor stock levels and anticipate replenishment needs to ensure an adequate supply for student salon operations.
• Place orders with approved suppliers and vendors, considering budgetary constraints and product quality.
• Receive incoming shipments, verifying the accuracy of delivered items and ensuring proper documentation.
• Conduct regular inventory audits to reconcile physical stock with recorded quantities, identifying and resolving discrepancies.
• Organize and stock shelves, cabinets, and storage areas to maximize space utilization and ease of access.
• Collaborate with faculty and staff to assess student and client needs.
• Coordinate with student salon staff to ensure the timely availability of required products and supplies for service provision.
• Maintain accurate inventory records and generate reports as needed.
• Assist in identifying cost-saving opportunities and implementing efficient inventory management practices.

Requirements

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.