ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following along with other duties that may also be assigned. 

• First point of contact for customer. 

• Works independently or in a team environment on problem solving activities.  Follows systematic problem-solving methodology: 5Why, 8D, and customer required forms etc. 

• Develops, installs and evaluates process sampling systems, procedures and statistical techniques. 

• Develops or specifies inspection and testing mechanisms and equipment. 

• Analyzes production and service limitations and standards. 

• Recommends revision of specifications as needed. 

• Formulates or helps formulate policies and procedures specific to quality function. 

• Must be available and willing to work overtime per day or per week as determined necessary to meet business needs. 

• Travel to customers or suppliers. 

• Currently trained and conducts training on department specific concepts, tools and testing equipment. 

• Quantifies quality costs and develops P.O. when applicable. 

• Interfaces with all other engineering components within the company and with customers and suppliers on quality specific issues. 

• Prepare PPAP's, FMEA’s, Control plans, 5P’s or 8 D’s (Responsible during launch, mass production and service.) 

• Performs quality audits 

• Daily reporting: internal activities: Quality Circle meeting, customer & plant issues, and customer driven reports