MCC Representative I
Align Credit Union
MCC Representative I
Align Credit Union
Posted 2 months ago
Full Time
Lowell, Massachusetts
In Person
Smart Summary
Responsibilities
The MCC Representative assists members with telephone, chat, and email inquiries regarding products, services, and transaction processing. They are responsible for resolving member issues, identifying cross-sell opportunities, and escalating priority complaints to supervisors.
Qualifications
We are looking for someone to assist members with telephone, chat, and email requests. The ability to explain products and services, respond to problems, and direct phone calls to the appropriate area or person is required. Must be able to provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
Job Description
Role:
To assist Members and Potential Members with their telephone requests; explain products and services, respond to problems, and direct phone calls to the appropriate area or person.Essential Functions & Responsibilities:
Assist Members and Potential Members with their telephone, chat and email requests; answer questions included but not limited to transaction processing, products and services and resolve any problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identify and escalate Member complaints and priority issues.
Handle requests on all platforms to include but not limited to bill pay, debit and credit cards, online banking, mobile banking, telephone banking and online account opening.
Provide accurate, courteous, friendly, timely, and professional phone service to all Members and Potential Members.
Identify cross-sell opportunities and cross-sells products and services to Members and Potential Members.
Maintain a dependable record of attendance and timeliness.
Answer the secure messages that are received in Relationship Manager and process the new online accounts opened through Oflows.
At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay range offered for this role is $20.00 - $23.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications
Monday-Friday 7:45AM-5:00PM and Saturday 8:45AM-12:30PM
40 hours
Align Credit Union
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