Front Desk Agent
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Dhillon Hotel Inc
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Front Desk Agent
Dhillon Hotel Inc
Posted 3 months ago
Full Time
Williston, North Dakota
In Person
Smart Summary
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins, check-outs, and processing payments while maintaining clear communication with housekeeping. They also handle reservations, answer guest inquiries, and ensure all hotel operations meet quality and health standards.
Qualifications
We are looking for a friendly and customer-oriented Front Desk Agent. Key skills include excellent communication, computer literacy, and the ability to resolve issues effectively. Familiarity with hospitality standards and the ability to lift 30 pounds are also desired.
Job Description
- Free uniforms
- Paid time off
- Training & development
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
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Dhillon Hotel Inc
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