Customer Engagement Representative

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Atlas Trillo Heating & Air Conditioning

Posted 2 months ago

Full Time

Sunnyvale, California

In Person

Smart Summary

Responsibilities

The Retail Sales Associate is responsible for engaging with shoppers to introduce home comfort, energy efficiency, and indoor air quality services. They will also book free in-home consultations and maintain a professional presence within retail store environments.

Qualifications

We are looking for someone comfortable approaching customers and explaining home comfort solutions. Retail or sales experience is preferred, but not required. The ideal candidate has a positive personality, strong people skills, and is available for weekend retail hours.

Job Description

Company Name

Atlas Trillo Heating & Air Conditioning

Overview

Pay: $20 – $22 per hour + commissionTypical Earnings: $20 – $30 per hour with incentivesSchedule: Part-time - hours may vary but typically are between 10:00 am – 6:00 pm

Location: Sunnyvale, CA

Part-time and full-time positions available

Atlas Trillo is the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.

We’re hiring outgoing Retail Sales Associates to represent ARS inside major home improvement retail locations by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services.

Why Join ARS

  • Weekly pay via direct deposit

  • Commission opportunities in addition to hourly pay

  • Paid training — no prior HVAC experience required

  • Flexible part-time and full-time scheduling

  • Career advancement opportunities into Comfort Advisor and in-home sales roles

Full-time employees also receive:

  • Medical coverage available after 31 days

  • Low-cost health plans starting at about $5/week

  • Dental and vision coverage options

  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options

  • 401(k) retirement plan with company match

  • Paid time off and paid holidays

  • Company-paid life insurance

Responsibilities

As a Retail Sales Associate, your focus will be introducing homeowners to ARS services while they shop.

  • Starting friendly conversations with shoppers about home comfort, energy efficiency, and indoor air quality

  • Explaining how ARS helps homeowners with heating, cooling, and home comfort improvements

  • Offering customers the opportunity to schedule a free in-home consultation

  • Entering customer information and booking appointments for ARS specialists

  • Representing ARS with a positive, professional presence inside the store

  • Working alongside store management and ARS team members to support in-store promotions

Qualifications

What We’re Looking For

  • Comfortable approaching and speaking with customers in a retail environment

  • Retail, kiosk, or sales experience preferred (not required)
  • Positive, energetic personality with strong people skills

  • Sales or retail experience is helpful but not required

  • Ability to stand or walk for extended periods during shifts

  • Reliable transportation to the assigned retail location

  • Availability for weekend retail hours and some holidays

  • Professional appearance suitable for a retail environment

  • Must be at least 18 years old and pass a background check

  • Willingness to attend weekly team meetings

For questions about the role, you may contact our management team at XX

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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Atlas Trillo Heating & Air Conditioning

Our service focuses on reducing the cost of HVAC through energy efficient design-build concepts, retrofits to existing facilities, routine maintenance and inspections. Green technologies have proven to help manage the costs and longevity to your ventilation system as well as create a more pleasant environment for your home with minimal impact to the environment beyond its walls. As a leader in cost efficient air quality solutions, we will give you an in-depth analysis of your HVAC system helping diagnose any energy inefficiencies and discuss the most cost effective solutions designed for your optimal overall performance, 100% hassle free. Get the the job done right the first time by our factory trained and certified technicians without all the expensive costs. Call or email us today for a free estimate!
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