Key Accountabilities / Impact on Business

• Ensure that banking hall environment is friendly, efficient & professional, with effective merchandising.
• Providing one-stop personal banking services, handling customers’ enquiries and resolving customers’ complaints promptly, efficiently and professionally.
• Support GBM / BM on executing and implementing S&S plan for the branch and ensures the performance objective are achieved.
• Support and complete the CDD/EDD/RFI related reviews and documentations with good quality and critical thinkings
• Collect market intelligence, & report customer feedback, usage, receptiveness etc.
• Comply with financial crime risk guideline, observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
• Complete the data entry and the processing of documents on new business intakes received.
• Providing consistent high level service delivery and efficiency to Premier and general banking customers.
• Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties.
• Assist in driving the Bank’s value and build a customer centric and risk adverse culture
• Comply with all sales regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
• Support Premier Center/Premier Counter improvement initiatives, providing customer feedback of our service and ensuring compliance with statutory / audit requirements

Experience, Skills and Qualification

• Customer service focused mindset
• Prior banking industry experience would be preferable
• Fluent in spoken and written in English, Chinese and Putonghua
• Good communication and interpersonal skills
• Aspired to develop your career in sales and servicing roles at retail branches

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.