View All Jobs

Sign up

Customer Service Representative

ZM Trucks

Posted 2 months ago

Full Time

Fontana, California

In Person

Smart Summary

Responsibilities

The Customer Service Representative interacts with customers via phone, email, and chat to provide product information and resolve concerns. They are responsible for maintaining accurate customer records and escalating complex issues to specialists.

Qualifications

We are looking for a Customer Service Representative to interact with customers, provide information, and resolve concerns. Key qualifications include excellent communication skills, customer service experience, computer proficiency, and a high school diploma or equivalent. Experience in the electric vehicle or automotive industry is a plus.

Job Description

About the role

The Customer Service Representative will interact with the company’s customers to provide information in response to inquiries about products and services. May assist with resolving general concerns.

What you'll do

  • Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Fields customer questions and concerns; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ issues or concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Qualifications

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer email skills with the ability to learn new software.
  • High school diploma or equivalent.
  • Customer service experience required.
  • Experience in electric vehicles or automotive industry is a plus.

Shift Requirements

  • This position will start out as a Monday - Friday, 8-hour workday and could possibly change to a 4-day, 10-hour shift, quarterly alternating between Sunday-Wednesday and Wednesday-Saturday.
  • This position is located in our office in Fontana.

ZM Trucks

MOVING FLEET-DEPENDENT BUSINESS FORWARD. We are leading the transition of urban transport operations from diesel-powered to zero-emission trucks. Beyond compliance with ever-increasing regulatory restrictions, financial and operational performance is simply better. From emissions reduction to noise abatement to driver comfort, our vehicles are clearly superior. We are revolutionizing urban vehicle fleet operations using our globally sourced, cost- optimized supply chain and manufacturing solutions, featuring the best tech stack and ecosystem of support services available to owners and operators. We make it simpler, more cost effective and less risky to keep business moving forward. TRANSPORTATION TRANSFORMATION. We will transform a significant segment of the transportation sector, allowing businesses to move and grow more efficiently with superior technology. Our quiet and clean vehicles will operate freely, enjoying immunity to proliferating noise-abatement and emissions-reduction regulations restricting access to more and more of the world’s urban environments. At the same time, we will help the planet by eliminating noisy, diesel-burning work vehicles from our roadways.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria