View All Jobs

Sign up

Personal Banker

Arbor Financial Credit Union

Posted 2 months ago

Full Time

Oshtemo Charter Township, Michigan

In Person

Smart Summary

Responsibilities

The Personal Banker serves as a trusted advisor to members, managing accounts, loans, and digital banking needs. They are responsible for building relationships, ensuring regulatory compliance, and supporting branch operations through clerical and audit tasks.

Qualifications

We are looking for a Personal Banker with a High School Diploma or equivalent and 1-2 years of experience in banking/financial services. Key skills include strong communication, attention to detail, and proficiency with Microsoft 365. An Associate's or Bachelor's degree in business, finance, or a related field is preferred, but not required.

Job Description

Description

Personal Banker Benefit Highlights

  • Paid vacation, personal, sick, holiday, volunteer & birthday time off
  • Top-notch health insurance, vision, and dental
  • HSA, Flexible spending plans, life insurance, short-term/long-term disability
  • 401(k) with 6% match and 4% profit-sharing contribution
  • Employee Assistance Program to prioritize your wellbeing
  • Incentive bonus based on performance of the organization

Starting Wage: $19.00/ hour, based on experience

Location: Kalamazoo, MI (9th Street Main Office)

About The Role

As a Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting.

Where You’re Headed

Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track available (with pay increase) and Assistant Branch Manager promotions possible. With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.

What You’ll Do

  • Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
  • Open and maintain various account types, such as checking, savings, IRAs, and trusts.
  • Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
  • Educate and support members in using digital banking tools and services.
  • Resolve account issues and debit card disputes efficiently.
  • Ensure compliance with policies and regulatory requirements.
  • Support branch operations through clerical tasks, balancing duties, and participation in audits

Is This You?

  • High School Diploma or equivalent
  • 1 – 2 years’ experience in banking/financial services
  • Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
  • Proficiency with Microsoft 365 and basic computer operation
  • Professionalism in conduct, communication, and appearance
  • Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
  • Ability to be bonded
  • Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.

Arbor Financial Credit Union

We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset. Arbor Financial has ten branches within the south west MI area. More than 40,000 people are Arbor Financial members. The credit union has over $600 million in assets. At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff: • Work together. • Do the right thing. • Be creative. • Have fun. From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial. • We believe people have a right to expect a lot from institutions they do business with. • We focus on finding individualized financial solutions for families and businesses of all types. • We pride ourselves on providing members’ access to financial experts who offer honest advice. • We immerse ourselves in our communities with volunteer initiatives and scholarship programs. • We aim to enrich the lives of the people and communities we serve. Learn more about Arbor Financial by visiting our website.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria