Service Appointment Coordinator

RED MCCOMBS TOYOTA

Posted 2 months ago

Full Time

San Antonio, Texas

In Person

Smart Summary

Responsibilities

The Service Appointment Coordinator manages inbound service calls to schedule appointments, provide status updates, and assist customers with inquiries. They also perform outbound calls for service reminders, parts notifications, and follow-ups to ensure customer satisfaction.

Qualifications

Job Description

Description

At Red McCombs Toyota we offer not just a job, we offer careers!  We have been VOTED BEST WORK PLACE for 13 years in a row.!! Outstanding facilities, sophisticated equipment and empowering environments are also included. The Red McCombs family has been operating dealerships in south Texas for 65 years and has grown into one the premier automotive dealership groups in Texas. Red McCombs Automotive Group is family owned and operated. Red McCombs Toyota has been selling and servicing cars and trucks in San Antonio for over 30 years.

Red McCombs Toyota provides a generous benefits package that includes paid time off, medical, dental, vision and life insurance, annual longevity bonus, 401K with generous match and Christmas saving plan with matching funds up to $3,000 annually. 

We have positions open in our service department business development center (BDC) for outgoing and customer service oriented individuals. The service BDC handles all of the inbound phone calls for the service department assisting customers with setting service appointments, status updates and providing additional information as needed. The positions are full time with with typical schedule of Monday thru Friday  and rotating Saturday  

Duties include but are not limited to 

  • Answer inbound service phone calls and scheduling service appointments.
  • Make outbound calls as assigned to contact service customer to remind them of upcoming service, special order parts notification and after service follow up 
  • Answer customer online inquires by email, phone, and text
  • Schedule service appointments. Reschedule no show service appointments

RED MCCOMBS TOYOTA

From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with Red McCombs Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota, you have come to the right place. Red McCombs Toyota is easily found at the UTSA Blvd. exit on I-10 West in northwest San Antonio. We will deliver to Universal City, Alamo Heights,Boerne, San Marcos, Austin and as far as Round Rock. Red McCombs Toyota is in close proximity to Sea World, Fiesta Texas, Cavender Boot City as well as an easy drive to the North Park.
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