Patient Service Representative (1 full-time position) Employee friendly, long established orthotic & prosthetics provider with excellent reputation, has an exciting opportunity for a Patient Service Representative in one of our Wilmington, DE offices. In this position, you will work closely with clinicians, physician offices, insurances and co-workers to ensure timely service to our patients. Main responsibilities of this position include:

Providing excellent customer service to all patients
Data entry and preparation of orders
Becoming versed and knowledgeable of various insurance company requirements and procedures
Obtaining the proper documentation necessary for insurance companies / plans
Verifying patient benefits and pre-certifying our services
Assuring timely service to patients
Ability to quickly learn and navigate all company computer and phone applications
Performing other duties as assigned

Skills & Requirements:

Works independently
Uses good judgement
Makes sound decisions
Communicates professionally
Works in a fast-paced environment
Records correctly and briefly
Handles sensitive information in confidence
Meets deadlines and prioritizes
Proficient in Microsoft Outlook, Word, Excel
Organized and detail-oriented
High school graduate
Knowledge of anatomy and medical code is a plus
Professional conduct
Dress appropriately

We offer great pay and benefits. If you are looking for a fun place to work and looking to use your talents to help patients meet their needs we want to hear from you. This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

At Lawall, our legacy is deeply rooted in our history of providing excellent patient care in prosthetics and orthotics. From our modest beginnings as a family-driven venture, we've expanded significantly, now proudly standing with a dedicated team of over 200 professionals spread across 21 locations in four states. While our growth narrative showcases our commitment to quality and innovation, our heart remains anchored in our cherished family values. This ensures that every patient benefits from cutting-edge technology and experiences the warmth and care that has been our hallmark since inception. Our unwavering dedication was celebrated in 2018 when the Philadelphia Media Network honored us with the "Family-Owned Business of the Year" award. This recognition is a testament to our enduring commitment to our roots and the communities we serve. As we continue our journey, our guiding principles remain steadfast. Driven by family values, integrity, and tradition, our entire team is passionately aligned with our mission: to enhance the lives of our patients through compassionate care paired with the industry's finest prosthetic and orthotic services.

Wilmington Patient Services Representative

Wilmington Patient Services Representative

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