Patient Service Representative I - OR Administration
Cedars-Sinai
Patient Service Representative I - OR Administration
Cedars-Sinai
Posted 3 months ago
Full Time
Los Angeles, California
In Person
Smart Summary
Responsibilities
The Patient Service Representative facilitates patient care by managing appointments, referrals, and insurance verifications. They also provide general administrative support, including answering phones and maintaining accurate patient records.
Qualifications
We are looking for a Patient Service Representative I to answer phones, schedule appointments, and manage patient referrals. The ideal candidate will be professional, productive, and able to maintain positive interactions with patients, while possessing basic healthcare insurance knowledge and strong administrative skills.
Job Description
Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in Californiaby U.S. News Best Hospitals!
Why work here?
Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role?
The Patient Service Representative I (PSR I) plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Rep I (PSR I) demonstrate professionalism and productivity while maintaining a positive interaction with our patients.
These responsibilities include:
- Answering and triaging calls- directing to appropriate individuals or departments.
- Verifies insurance eligibility with an understanding of basic healthcare insurance benefits
- Updates patient demographic and insurance information in the CS-Link system accurately and timely
- Schedules and coordinates patient appointments under supervision
- Assists in managing physician schedules, handling patient/provider correspondence as directed
- Provides general administrative support, including answering phones, routing calls, and managing medical records
- Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards
- Assist in other duties as assigned by management
Cedars-Sinai
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