Auto Service Advisor

K

Kunes Country Automotive Management Inc

Posted 3 months ago

Full Time

Morrison, Illinois

In Person

Smart Summary

Responsibilities

The Service Advisor acts as the primary link between customers and the service department, assessing vehicle needs and preparing repair orders. They are responsible for communicating inspection results, managing repair progress, and ensuring high levels of customer satisfaction.

Qualifications

Kunes Auto Group is seeking an entry-level Automotive Service Advisor focused on customer service. This role requires 1+ years of sales experience and strong communication and organizational skills. This position involves assessing customer needs, preparing repair orders, and ensuring customer satisfaction.

Job Description

Description

About Kunes Auto Group:
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a customer-oriented, entry level Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

This can be a growth role for someone interested in getting into Service Advising or for someone who already is a Service Advisor.

Key Responsibilities:

  • Greet customers warmly, assess their vehicle concerns, and record their needs.
  • Prepare detailed repair orders, including labor and parts estimates, for customer approval.
  • Communicate with customers about inspection results and recommend necessary corrective actions.
  • Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
  • Schedule service appointments, ensuring a seamless and efficient process.
  • Maintain high customer satisfaction standards by addressing concerns promptly.

Requirements

Qualifications:

  • 1+ years prior Sales experience (Car sales, Service Advising, Inside/Outside sales, Retail sales) required.
  • Strong communication and organizational skills with attention to detail.
  • Ability to multi-task is key
  • Proficiency with computer systems and service scheduling software.
  • Valid driver’s license and clean driving record.

Compensation:

  • Up to $40,000.00 based on experience.

What We Offer:

  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off and holiday pay.
  • Employee discounts on vehicles, parts, and services.
  • Ongoing training and development opportunities.
  • A supportive, team-oriented work environment with room for career growth.
  • Daily Pay Program

Join the Kunes Auto Group Family! If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.

K

Kunes Country Automotive Management Inc

Founded in 1996 in Delavan, Wisconsin, Kunes Auto Group has since grown to over 40 locations spanning across the Midwest. Previously Kunes Country, Kunes Auto & RV Group lives up to its motto –– Faith, Family, and Giving Back –– by employing over 1,800 people and donating 10% of its yearly net profits to local charities. Kunes' dedication to its employees, customers, and communities is shown through its countless “Automotive News’ Best Dealerships to Work For” awards, which are given to 100 dealers nationwide every year. Kunes receives as many as 10 such awards each year with over 30 total awards dealership-wide.
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