At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.

Shifts - Multiple
Training Classes: Monday to Friday from 9am to 5:30pm starting on May 18th.
Summary
This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance customer satisfaction with WellDyne by responding to incoming phone calls with professionalism and compassion. Problem-solving skills are essential in addition to a service mindset. This position is the focal point for all customers inquiring about pharmacy benefits, placing orders for the mail order pharmacy or checking status of orders, often the single point of contact with customers.
Essential Duties and Responsibilities

Respond in a prompt, professional and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order
Provide customer support, referring complex issues or questions to appropriate support staff as needed
Use multiple systems to access customer records, provide benefits information, process prescription orders and provide the status of prescriptions or orders.
Follow all processes and procedures
Handle difficult situations professionally
Other tasks as assigned

Requirements

High School Diploma or equivalent; post High School or specialized training a plus
1 year experience in healthcare customer service; call center environment is a plus
Proficiency in computer systems and navigating multiple applications
Excellent verbal and written communication and customer empathy skills
Ability to handle high call volumes and meet performance requirements

Preferred

Understanding of HIPAA and privacy regulations
Pharmacy or Pharmacy Benefits experience

Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V

Industry leaders and clinical experts are writing the WellDyne story, stepping outside the traditional PBM model to better serve clients and members. In today’s complex, ever-changing healthcare environment, there has never been a more important time to make pharmacy benefits work harder and deliver more value. Our bold approach, backed with 25 years of experience, drives our commitment to be a positive force in making medications more affordable, effective and accessible to the people who need them. With bold ideas and flawless execution, we are determined to remove obstacles and solve issues that stand in the way of better pharmacy care. With locations in Lakeland, FL and Centennial, CO, we are engaging patients to embrace the power of medications to manage their health conditions while empowering pharmacy benefit plans with analytics and insights. We are always looking for dedicated individuals who want to join our dynamic team. As a leading pharmacy benefit management (PBM) company, we leverage technology, data analytics, clinical programs and personalized engagement to engage patients for improved outcomes – particularly in the high-cost area of specialty pharmacy. We are proud of our people and our accomplishments, and are especially pleased to be recognized as a Best Place to Work by CareerSource Polk. This honor, announced in August 2019, recognizes our accomplishments in motivating and retaining workers, providing training and development initiatives, and fostering a healthy work/life balance. Better Begins Today. To learn more about our company and career opportunities, please visit www.WellDyne.com.

Customer Care Advocate I

Customer Care Advocate I

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