Patient Services Representative (Family Medicine Dept)
MCHC Health Centers
Patient Services Representative (Family Medicine Dept)
MCHC Health Centers
Posted 3 months ago
Full Time
Lakeport, California
In Person
Smart Summary
Responsibilities
The Patient Services Representative serves as the first point of contact, responsible for greeting patients, scheduling appointments, and verifying insurance. They also manage patient registration, collect payments, and maintain accurate records within the Electronic Health Record system.
Qualifications
MCHC Health Centers is looking for a Patient Services Representative to ensure a welcoming and efficient experience for patients. Key requirements include excellent communication skills, the ability to multitask, and strong computer skills. Experience in scheduling, insurance, or medical office work is preferred, and a high school diploma or GED is required.
Job Description
Description
Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m.
At MCHC Health Centers, we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.
Are you passionate about providing excellent customer service and supporting your community’s healthcare needs? MCHC is seeking a Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you’ll play a vital role in ensuring a welcoming, supportive, and efficient experience at our clinics.
About the Role
As a PSR, you’ll greet patients, schedule appointments, verify insurance, collect payments, and support clinic operations. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and is committed to delivering high-quality patient care and customer service.
What You’ll Do
- Welcome patients and visitors with professionalism, courtesy, and warmth.
- Schedule and manage patient appointments, including follow-up visits.
- Verify insurance eligibility and guide patients through financial assistance options.
- Assist patients with registration, forms, and use of the patient portal.
- Collect payments and maintain accurate financial records.
- Maintain and update patient information in the Electronic Health Record (EHR).
- Ensure reception and waiting areas are clean, organized, and welcoming.
What We’re Looking For
- Excellent communication and interpersonal skills with a patient-first mindset.
- Ability to multitask in a fast-paced healthcare setting.
- Experience with scheduling, insurance, or medical office work preferred.
- Strong computer and data entry skills.
We Offer a Cadillac Benefits Package :
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and 9 Paid Holidays
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Requirements
- High School Diploma or General Education Degree (GED)
Other Preferred Qualifications:
- Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
- Bilingual, English/Spanish, fluent
MCHC Health Centers
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