JOB SUMMARY: 

Patient Care Representatives are responsible for maintaining a friendly, warm and inviting environment at the Front Desk/Patient Check-In area and/or the Patient Check-Out area.  It is important that Patient Care Representatives are polite, attentive and organized.  Additionally, they should be able to effectively communicate with patients and assist them in any way they can. 

ESSENTIAL JOB FUNCTIONS (other duties as required): 

Open and close office/lobby as evidenced by opening and closing time of facilities 

Print daily team/physician schedules as evidenced by the schedule of appointments for that day 

Greet patients, company representatives, caretakers & transportation providers as evidenced by company standards and policies 

Check-in patients upon arrival by verifying information required and having patients’ complete questionnaires/forms  

Attend to walk-in patients, scheduling inquiries, prescription/record pick-up, etc. 

Sort and distribute charts and deliveries  

Print fee tickets 

Cross-check and update next-day charts as evidenced by the appointment schedule 

Create and repair patient charts 

 Maintain the refreshments cart in the lobby 

Ensure that the lobby and alcove is tidy and orderly throughout the day as evidenced by company standards and policies 

Responsible for staging before and clean-up after lobby seminars as evidenced by the seminar schedule 

Complete appointment confirmation calls as evidenced by the appointment schedule 

Confirm patients’ insurance information and co-payment 

Collect co-payment, any non-covered service fees and/or existing account balances 

Provide patient with a statement and/or receipt 

Schedule patients for appointments, follow-ups, etc. 

 Account for fee tickets 

Balance the cash drawer 

Fill out essential reports and forms 

Adherence to applicable laws, regulations and contractual obligations.  Follows the principles of the Compliance Program as well as the Code of Conduct.   

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.   

 

POSITION TYPE AND EXPECTED HOURS OF WORK: 

This is a full-time position.  Days and hours include scheduled times Monday through Thursday 6:15 A.M. – 5:00P.M. with occasional overtime.