Description

Leasing Specialist

Relationship-driven, results-focused, and obsessed with creating great resident experiences

About SAIL

SAIL is a high-performance property management company built on two big commitments:

1. Delivering a Legendary Experience to residents, owners, and our team
2. Driving strong, measurable results at every property we touch

We blend disciplined operations with creative, strategic marketing. We are clear about what success looks like, we track it, and we support our people in achieving it.

Our Core Values guide how we show up every day:

• Giving Our Personal Best
• Intellectual Curiosity
• Valuing Relationships
• Enthusiasm

If those feel like non-negotiables for you, keep reading.

The Role

The Leasing Specialist is a key driver of occupancy, revenue, and resident experience across the SAIL portfolio. This role may support leasing at a single community, a group of properties, or rotate based on occupancy needs and business priorities.

You are energized by a fast pace, changing priorities, and a mix of in-person, phone, online, and video leasing. You love connecting with people and you are equally comfortable with follow-up, systems, and tracking your numbers. You understand that every lead, every tour, and every interaction matters.

This role reports into SAIL’s Leasing Manager and will partner closely with Property Managers, Resident Coordinators, and the Marketing team.

What You’ll Do

Drive occupancy and revenue

• Convert qualified leads to leases, maintaining strong closing ratios across assigned properties
• Support leasing at multiple communities as needed, shifting focus based on occupancy, exposure, and traffic
• Follow a consistent sales process from first contact through move-in
• Actively manage your pipeline and calendar to maximize tours and applications

Deliver a Legendary Experience

• Create an experience for prospects and residents that is anticipatory, memorable, authentic, and consistent
• Personalize each interaction, listening for what matters most to the prospect and tailoring your approach
• Maintain professional, warm, and clear communication in person, on the phone, via email, text, and video

Own your follow-up and systems

• Manage leads quickly and consistently through our CRM and property management software
• Practice strong “speed to lead” response times and structured follow-up touchpoints
• Keep online listings, availability, pricing, and promotional details accurate and up to date
• Use scripts, tools, and resources provided by SAIL while still sounding like a real human

Collaborate and continuously improve

• Partner with the site teams and corporate leasing leadership to understand priorities, roadblocks, and opportunities
• Participate in Level 10 and leasing-focused meetings as needed, bringing real issues forward so we can identify, discuss, and solve
• Share what is working in the field and offer ideas to improve tours, marketing, and the overall leasing experience

What Success Looks Like

In your first 6–12 months, success looks like:

• Consistently strong conversion from inquiry to tour, and tour to lease, across assigned properties
• Reliable and timely follow-up documented in our systems
• Positive feedback from prospects, residents, and site teams about your professionalism and care
• Willingness to flex between communities, support where the need is highest, and maintain a positive, solutions-focused attitude
• Clear alignment with SAIL’s Core Values and Service Standards

Why You’ll Love Working With SAIL

• A team that values both relationships and results
• Clear expectations, real accountability, and support to grow
• Exposure to a variety of communities, product types, and markets
• A leadership team that is actively building a best-in-class, centralized leasing model and wants your input

If you are excited by the idea of growing with a company that is serious about performance, service, and people, we’d love to meet you.

Apply with your resume and a brief note sharing why leasing and resident experience matter to you.

  Compensation: $46,000 - $50,000 annual salary + Monthly Leasing Commissions & Quarterly Rock Bonuses 

Requirements

What You Bring

• Experience in property management, hospitality, sales, or a highly customer-facing role is a bonus but not necessary
• Proven ability to hit goals, work a sales process, and manage your time and priorities
• Comfort with technology, including CRM tools, property management software, virtual tours, and digital communication
• Strong written and verbal communication skills
• A calm, steady approach under pressure and the ability to handle a steady volume of inquiries and tours
• A mindset of “this is my business” regarding your properties, your pipeline, and your results
• This role requires periodic weekend or evening shifts as needed.