Production Lead – Retail Operations

Eastpoint Retail Store

Full-time

💲 $17.25/hour

Goodwill Industries of the Chesapeake is seeking a Production Lead to support day-to-day production activities in a retail store setting. This role partners with the Store Manager to drive production results, maintain quality standards, and support team accountability.

A strong opportunity for an experienced associate or supervisor ready to step into hands-on leadership.

What You’ll Do

• Support the Store Manager in planning and organizing daily production operations
• Lead and motivate associates to meet individual and team production goals
• Provide hands-on training and coaching to new and existing team members
• Monitor workflow, assign tasks, and adjust priorities throughout the day
• Ensure merchandise is processed efficiently and meets quality standards
• Track production metrics and communicate results to leadership
• Promote a clean, safe, and organized work environment
• Assist with inventory control and loss prevention efforts
• Perform opening and closing duties as assigned
• Provide excellent customer service when interacting with donors and shoppers
• Uphold Goodwill’s mission and values in all interactions

Schedule & Availability

• Full-time schedule
• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent (required)
• One year of supervisory experience in retail or a related environment OR
  one year of experience in a Goodwill Industries of the Chesapeake associate role OR one year combination of both
• Strong leadership, organization, and time management skills
• Ability to communicate clearly and lead a team in a fast-paced setting
• Comfort using basic computer systems and POS tools

Supervision

• Assists with supervising retail store employees on shift
• Typically leads 4–12 full- and part-time associates per shift
• Employees supervised work in the same location

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, advancement opportunities, and the chance to make a meaningful impact in your community.

👉 Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/ 

EOE/MFDV Including Disability/Vets