View All Jobs

Sign up

Property Access Services Staff

Access Management

Posted 3 months ago

Full Time

Ellijay, Georgia

In Person

Smart Summary

Responsibilities

The specialist monitors property access systems and verifies guest authorizations to ensure security protocols are followed. They also provide professional assistance to residents and visitors while coordinating with gate staff to manage entry operations.

Qualifications

We are looking for someone with customer service experience and strong communication skills to support our 24/7 Property Access Services Hub. This role involves monitoring access systems, verifying authorizations, and assisting residents while following established security procedures. Basic computer proficiency and the ability to work various shifts are essential.

Job Description

Property Access Services Specialist Position Summary The Property Access Services Specialist is responsible for supporting the daily operations of the Association’s 24/7 Property Access Services Hub. This position monitors property access systems, verifies guest authorizations, assists residents and visitors, and ensures all access procedures are followed according to Association policies. This role works closely with the Property Access Services Manager and the Welcome Host team at the gate to maintain secure, efficient, and professional property access operations.
Key Responsibilities Access Monitoring & Verification
  • Monitor property access systems and gate activity
  • Verify guest authorizations and property access permissions
  • Assist with processing guest entries and resident access requests
  • Ensure all access procedures follow Association policies and security protocols
Customer Service
  • Provide professional assistance to residents, guests, and vendors
  • Respond to phone calls, messages, and access inquiries
  • Communicate clearly and courteously with gate staff and residents
Gate & Guest Coordination
  • Work with Welcome Hosts to confirm guest information
  • Assist with resolving entry issues or access discrepancies
  • Ensure accurate guest verification before granting property access
System & Technology Use
  • Operate property access software and monitoring systems
  • Enter and update guest or resident access information
  • Report system issues or irregularities to the manager
Operational Support
  • Follow established standard operating procedures
  • Document incidents, unusual activity, or access issues
  • Support smooth handoff between shifts to maintain 24/7 coverage
Qualifications
  • Customer service experience preferred
  • Strong communication and interpersonal skills
  • Basic computer proficiency and ability to learn new software systems
  • Ability to follow procedures and maintain attention to detail
  • Ability to remain calm and professional when handling access concerns or resident requests
  • Ability to work various shifts, including evenings, weekends, or holidays as needed
Preferred Qualifications
  • Experience working with security systems, monitoring systems, or access control software
  • Experience in hospitality, property management, or gate operations

Access Management

Access Management Group is Atlanta's Premier Property Management Firm. We offer turn-key HOA & COA management solutions. Over 320 homeowner and condominium associations trust Access Management Group to take care of day-to-day Community Association duties. We work hand-in-hand with boards and homeowners to make your community a place you’re proud to call home. We’re experts at covenants, bylaws, and governing documents. We help coordinate board and annual meetings. Annual operating budgets, financial statements, and collecting assessment fees are just part of what we do. Our proven practices deliver first-class customer service to all residents.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria