Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8:30A-5P
Baptist Health South Florida
Patient Access Front Desk Associate, Primary Care, $1,000 Bonus, FT, 8:30A-5P
Baptist Health South Florida
Posted 3 months ago
Full Time
Boca Raton, Florida
In Person
Smart Summary
Responsibilities
The incumbent is responsible for coordinating patient flow and managing patient inquiries within a clinical setting. They must also maintain knowledge of insurance requirements, financial assistance options, and revenue cycle operations.
Qualifications
We are looking for a Patient Access Front Desk Associate to coordinate patient flow and address patient questions. Key requirements include a High School diploma (or equivalent), customer service experience, and the ability to work in a fast-paced environment. Knowledge of medical terminology and computer applications is desired, and bilingual skills are a plus.
Job Description
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
Description:
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees:
- High School,Cert,GED,Trn,Exper.
Additional Qualifications:
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Desired: Basic knowledge of medical and insurance terminology.
Experience with computer applications (e.
g.
, Microsoft Office, knowledge of EMR applications, etc.
) and accurate typing skills.
- Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: Less than 1 year
EOE, including disability/vets
Baptist Health South Florida
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