PRIMARY ACCOUNTABILITY:       Responsible for scheduling medical patients for regular and preventive medical appointments to achieve maximum patient access and achieve patient target and other performance objectives. 

PRIMARY DUTIES AND RESPONSIBILITES

1. Schedule patients for their regular and preventive medical exam appointments
   1. Provide appointments while adhering to established scheduling guidelines.
   2. Monitor the medical clinic's schedules regularly to ensure maximum access and fill rates.
   3. Identify and schedule those patients overdue for an exam
   4. Accurately update patient’s demographic information and verify insurance for each appointment scheduled.
2. Identify and appoint new and established patients for medical visits
   1. Develop, update and use patient lists from the EPM Report Server
   2. Use PCMH (Patient-Centered Medical Home) and patient recall protocols to contact patients and schedule appointments
   3. Monitor Unduplicated Patient, Fill Rate, and other appointment scheduling reports for each medical clinic site; work with clinic managers to increase patient access and ensure optimal patient scheduling.
3. Under the direction of the clinic manager, manage provider schedule templates to ensure optimal patient access.
4. Performance of administrative duties

a) Answer phone calls 

b) Assist patients with information requests

 

PROFESSIONAL &TECHNICAL KNOWLEDGE

The position requires basic reading, writing, and math skills acquired during completion of a high school degree or GED. 

MUST BE BILINGUAL ENGLISH/SPANISH