Description

POSITION: Attractions Shift Supervisor Outside

STATUS AND SCOPE:  Reports to the location General Manager in accordance with policies set forth by the Regional Director of Operations.

POSITION FLSA STATUS: Non Exempt

QUALIFICATIONS

High school graduate preferred.

Minimum six months of related experience.

Proven success in fast paced sales.

Excellent communication, organizational, problem solving, interpersonal, and leadership skills.

Proficient PC skills using Microsoft Word, Excel, PowerPoint and other operating system programs.

Ability to work in a fast-paced, deadline-driven environment.

Ability to prioritize work and multi-task successfully.

Ability to develop and maintain successful team and cross-functional relationships.

Excellent customer service skills.

Personable, driven and ambitious.

Flexible availability to include, but not limited to, nights, weekends and holidays.

Requirements

General:

• Adhere to all company policies and procedures.
• Maintain professional conduct and appearance at all times.
• Communicate effectively up and down the organizational structure.
• Complete special projects or additional work requests made by management on time.
• Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
• Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers. 
• Demonstrate continued improvement of knowledge and skills as it relates to your position.  Your work should be free of excessive errors and meet all standards of the position.
• Maintain a well-organized, clean and clutter free work area.
• Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
• Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
• Follow up on commitments and assignments in a timely manner.
• Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
• Respect Always, Excellence Always, Ambition Always, Consideration Always, Honest Always. 

General:

• Adhere to all company policies and procedures.
• Maintain professional conduct and appearance at all times.
• Communicate effectively up and down the organizational structure.
• Complete special projects or additional work requests made by management on time.
• Be proactive in identifying problems which may compromise service, quality, safety and/or company financial performance.
• Maintain a cooperative and sensitive teamwork attitude when dealing with management, staff, and customers. 
• Demonstrate continued improvement of knowledge and skills as it relates to your position.  Your work should be free of excessive errors and meet all standards of the position.
• Maintain a well-organized, clean and clutter free work area.
• Always work to meet and exceed all regulatory, safety, and quality standards which relate directly to your job function.
• Ask for assistance when you are unclear on procedure and/or unable to complete tasks on time.
• Follow up on commitments and assignments in a timely manner.
• Meet with your supervisor at minimum quarterly to discuss results to date and future direction.
• Respect Always, Excellence Always, Ambition Always, Consideration Always, Honest Always.

Supervisory:

• Provide direction and guidance for staff in work assignments and projects. 
• Be aware of all areas of location weaknesses and existing problems. 
• Monitor all attractions operations and staff for safe operations.
• Position yourself as a leader by example.
• Assist in training and implementation of any new or existing policies or procedures.

Job Specific:

• Represent the company as the first line in dealing with service problems and customer complaints.
• Greet customers and ascertain what each customer wants or needs.
• Ensure all daily opening and closing checklists are performed.
• Ensure the efficient and cost effective use of attractions staff.
• Develop a break plan to ensure that employee’s receive their required breaks.
• Monitor all attraction operations and personnel. Assist as need to expedite throughout and assure 100% safety and guest satisfaction. 
• Work with the General Manager and or AGM to assess personnel performance.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Assist in minor repairs of attractions, games or the facility.
• Answer questions regarding the location and its facilities, games and merchandise.
• Ensure staff is trained and able respond to a crisis as outlined in the Emergency Action Plan. 
• Fill out required Incident Reports.
• Demonstrate use or operation of attractions, games or merchandise.
• Resolve and complaints arising from guests in a professional manner.
• Be able to perform all tasks that Attraction Operators are responsible to complete and train personnel on proper performance of those duties.
• Become First Aid certified.
• Maintain effective leadership and working relationships with all departments and company personnel in accordance with the FEG Employee Policy and Procedure Handbook.  Manage staff according to the standards and policies set forth by the company.
• Any other legal duties as required by the General Manager.