Description

House Person

Department: Rooms

Reports To:

FLSA: Non-Exempt

Summary: The Hotel House Person is responsible for maintaining the cleanliness and appearance of all public areas within the hotel, including hallways, lobbies, restrooms, and meeting spaces. This role supports the housekeeping department and ensures a welcoming and safe environment for all guests and staff.

Essential Duties and Responsibilities:

• Clean and maintain all public areas of the hotel, including hallways, lobbies, restrooms, and meeting spaces, according to hotel standards.
• Assist housekeeping staff by delivering and retrieving items such as linens, cleaning supplies, and equipment.
• Respond to guest requests for extra supplies or amenities promptly and courteously.
• Empty trash receptacles and dispose of waste in designated areas.
• Maintain cleanliness of housekeeping storage areas and carts.
• Restock supplies in public restrooms and other designated areas as needed.
• Report any maintenance issues, safety hazards, or equipment malfunctions to the appropriate department.
• Adhere to all health and safety regulations, including the proper use of personal protective equipment (PPE).
• Assist with special projects or deep cleaning tasks as assigned by the Housekeeping Manager.
• Provide support during hotel events by ensuring areas are clean and presentable.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and Experience:
• High school diploma or equivalent preferred.
• Previous experience in housekeeping or janitorial work is a plus, but not required.
• Knowledge, Skills, and Abilities:
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to cleanliness.
• Excellent communication and customer service skills.
• Ability to manage time effectively and prioritize tasks.
• Physical ability to perform tasks such as lifting, pushing, pulling, and bending.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is primarily performed indoors, in public areas of the hotel.
• Exposure to cleaning chemicals and occasional noise from equipment.

Requirements

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to stand and walk for extended periods of time.

Ability to lift and carry items up to [specify weight, e.g., 50 lbs.] frequently.

Ability to push and pull carts weighing up to [specify weight, e.g., 100 lbs.].

Frequent bending, stooping, and reaching.