Description

Summary: The COBRA Admin performs administrative duties to administer COBRA in accordance with all applicable state, federal, and carrier requirements. Support COBRA group members.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist in administration of COBRA and employee status changes.
• Enter qualifying events, print election forms, and generate HIPAA certificates.
• Process new COBRA enrollments, which include sending all necessary notifications and setting up the appropriate accounts.
• Enter employee information received from clients into COBRA system.
• Create enrollment packets for individuals qualifying for COBRA.
• Bill individuals for COBRA payment.
• Collect payments from COBRA participants and post to system.
• Handles low level customer service internal and external phone calls and e-mail inquiries from participants, clients and carriers.
• Receive and respond to letters, memos and other inquiries concerning enrollment, payment schedule, and termination of COBRA benefits.
• Process, collate, and mail Department of Labor Initial Notices.
• Mail Premium Due Notices, returning mail, or returning checks to clients who have made inaccurate payments.
• Process COBRA terminations and generate appropriate paperwork.
• Generate Group Weekly reports.
• Ensure compliance with federal and state COBRA regulations.
• Communicate with all levels of internal associates as well as management.
• Perform additional duties as assigned by Management.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Requirements

Knowledge, Skills, & Abilities:

• Strong sense of urgency.
• Must demonstrate initiative, ability to be self-directed, as well as work effectively as part of a team.
• Must use common sense and logic
• Must pay attention to details
• Ability to meet deadlines and multitask.
• Intermediate Excel skills and ability to learn proprietary software.
• Excellent customer service skills.
• Ability to perform data entry accurately, timely, and in excess of 90% of work day.
• Effective communication skills, including ability to read and write in English.
• Ability to assess and resolve problems and know when to escalate issues to management.
• Proficient in Microsoft Word and Outlook.
• Experience and understanding of COBRA management, rules, and regulations a plus.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school or G.E.D. equivalent; and one to two years related experience and/or training; and/or equivalent combination of education and experience.

Language Skills: Ability to read, speak, and write effectively in English. Ability to interpret documents such as statements, invoices, Summary Plan Documents, memos, letters, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Mathematical Skills: Ability to add and subtract, multiply and divide with 10's and 100's.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.