About Us Claims Administrative Services, Inc (CAS) has served as a third-party administrator handling workers' compensation and property and casualty claims for a wide array of clients since 1990. In addition to our claims experience, CAS offers safety and loss control, cost containment services, and program administration. Every day our experienced professionals are on the job, reducing the frequency and severity of workplace injuries, managing associated claims costs, and helping injured employees return to work. Our personalized customer service combined with dedicated experience, innovation, and cost efficiency, assists our clients in reducing costs and protecting their employees.    Structure and Ownership Heartland Security Insurance Group is the holding company for Claims Administrative Services, Inc. Heartland is comprised of seven different insurance and risk management businesses, providing products and services globally. Each of the companies offer solutions to distinct client groups in the federal, state and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership. In addition to providing an important retirement benefit to associates, the Employee Stock Ownership Plan (ESOP) assures that everyone in the organization has a vested interest in providing the very highest level of service to the client.    Commitment to the Community Claims Administrative Services, Inc., and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities.    Claims Clerk Primary Responsibility Provide assistance and communicate effectively with claimants, coworkers, and the adjusters in claims handling.    Essential Functions & Responsibilities

• Provide assistance and communicate effectively with coworkers, and the adjusters in claims handling. 
• Process unidentified mail.
• Set up new claims for Workers’ Compensation and Property loss claims.
• Preparing copy work for hearings and state ordered medical exams.
• Process manual miscellaneous payments.
• General clerical mailing functions, i.e. printing, stuffing envelopes, looking up tracking information, etc…
• Monitoring the Fraud Hotline for voicemails.
• Sending & receiving files to the Division via SFTP functions.
• Sending & receiving files to a vendor partner for bill review processing.

  Additional Functions & Responsibilities

• Referral and importing of Peer Reviews and case management assignments.
• Assist adjusters and supervisors with special projects.  

Required Qualifications

• High school diploma or equivalent
• One year experience in an office/clerical environment

Preferred Qualifications

• Bilingual skills in English/Spanish. 
• Previous experience in workers' compensation claims.

Knowledge, Skills & Abilities

• Basic to intermediate knowledge and understanding of Microsoft Office Word, Excel and Outlook.
• Strong attention to detail.
• A high degree of accuracy.
• Ability to work within and meet timed deadlines.
• Excellent communication skills both verbal and written.
• Ability to manage multiple tasks.
• Ability to manage time and work efficiently.
• Ability to provide exceptional customer service.