Patient Access Front Desk Associate, Urology, $1,000 Bonus, FT, 8A-4:30P
Baptist Health South Florida
Patient Access Front Desk Associate, Urology, $1,000 Bonus, FT, 8A-4:30P
Baptist Health South Florida
Posted 3 months ago
Full Time
Boca Raton, Florida
In Person
Smart Summary
Responsibilities
The incumbent coordinates patient flow and manages front desk operations, including insurance verification and financial assistance processing. They also support departmental initiatives, onboarding, and training while maintaining service excellence standards.
Qualifications
We are looking for a Patient Access Front Desk Associate with at least one year of experience in a similar role, excellent customer service skills, and a High School diploma or equivalent. An Associate's degree is preferred, along with knowledge of healthcare regulatory guidelines and medical terminology; bilingual proficiency in English, Spanish/Creole is also desired.
Job Description
Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.
Description:
The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Qualifications:
Degrees:
- High School,Cert,GED,Trn,Exper.
Additional Qualifications:
- For internal staff: A min of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self motivated, and encourages others.
- Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff:Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.
- Complete and pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Desired: Healthcare regulatory guidelines knowlege (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.
).
- Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc.
- Knowledge of medical terminology.
- Bilingual English, Spanish/Creole preferred.
Minimum Required Experience: 1 Year
EOE, including disability/vets
Baptist Health South Florida
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