Customer Service Representative

PRIMARY FUNCTION: The Customer Service Representative promotes sales of company products by direct communication with customers, distributors and brokers, regarding market trends and conditions, customer needs, new product information, promotional efforts on new and old products and other necessary information. Provides feedback to Customer Service Manager regarding customer problems, needs, questions and complaints.

RESPONSIBILITIES AND TASKS:         

• Communicate daily with the Customer Service Manager regarding brokers, distributors and customers regarding possible sales, orders, or issues ensuring high level of customer satisfaction

• Act as liaison between brokers, customers and distributors and sales team regarding orders, complaints, needs and potential for added sales

• Coordinate plant production and sales to ensure customer orders are fulfilled as requested

• Identify new trends or ideas, determine if pertinent to marketing and/or growth of the company and communicate to appropriate personnel

• Review customer orders and/or sales trends, analyze processing’s ability to fill, purchase product from other processing location when needed to ensure product is available to complete customer orders when needed

• Present sample products and necessary brochures / materials to customers regarding new and improved current product lines

• Identify opportunities for process improvement, develop solution, present to appropriate personnel, and upon approval, lead or participate in the implementation of improvement

• Wear personal protective equipment in all areas where required

• Perform additional relevant duties as assigned

SUPERVISOR RESPONSIBILITIES:

• None. This is an individual contributor role with required competencies: Functional/Technical Skills, Action Oriented, Problem Solving, Learning on the Fly, and Interpersonal Savvy

EDUCATION and CERTIFICATIONS:

• High School diploma or equivalent

EXPERIENCE AND SKILLS:

• Minimum one (1) year sales and/ or marketing in the food or other related industry; poultry or other protein industry experience preferred

• Good communication skills, both verbal and written, and the ability to fluently communicate effectively both up and down the chain of command and with external customers when needed in a timely and professional manner

• Good computer skills with knowledge of MS Suite (Word, Excel, etc)

• Strong organizational skills with the ability to prioritize and manage multiple projects while maintaining attention to detail

• Must possess a strong customer-centric attitude, high energy level and a strong sense of urgency

SAFETY REQUIREMENTS:

• Follow departmental and company safety policies and programs

• Wear required protective equipment in all areas where mandatory

PHYSICAL REQUIREMENTS:

• Ability to work Non-standard shifts (Holiday, Weekend, extended) as needed per business need

• Ability to work in various temperatures (warm or cold) as needed

• Able to bend, stoop, reach, grasp, twist and kneel as well as lift 10lbs or more, utilizing proper lifting techniques

• Ability to remain stationary for extended periods utilizing computer and keyboard, telephonic and other office equipment