Houseperson

IHG

Posted 3 months ago

Full Time

, Georgia

In Person

Smart Summary

Responsibilities

The Houseperson is responsible for assisting room attendants with heavy items, transporting linens, and maintaining the cleanliness of guest corridors and public areas. They also respond to guest requests and complaints to ensure high levels of satisfaction.

Qualifications

We are looking for someone with basic reading, writing, and math skills. Prior housekeeping experience and English-speaking ability are preferred. This role involves physical tasks such as lifting up to 75 pounds and frequent movement.

Job Description

 DUTIES AND RESPONSIBLITIES:

  • Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
  • Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
  • Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
  • Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
  • Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
  • Report to supervisor needed repairs or unsafe conditions.
  • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May collect newspaper and other items for recycling. 
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred. 

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling, 

Other:

  • May be required to drive in the performance of duties
  • Communication skills are utilized a significant amount of time when interacting with guests and employees. 
  • Reading and writing abilities are utilized often when reading assignments and completing checklists.
  • May be required to work nights, weekends, and/or holidays.

Work Area:  Housekeeping areas, guest corridors, service elevators

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. 

The hourly pay rate for this role is $17.75.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

IHG

IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties. Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally. Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
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