About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdale’s Gift Registry Supervisor, you will be responsible for driving registry goals and results. You will deliver a personalized customer experience to your registrants as well as coach a team of concierges in delivering an exceptional experience. Whether in store or online, your goal is to serve as a Bloomingdale’s merchandise & service expert - understanding the registrant’s needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will serve as a role model and lead your team by example. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role. 

Essential Functions

• Engage and welcome customers to the Gift Registry Department
• Role-model and deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice 
• Commit to building customer relationships and loyalty through the maintenance of a client book
• Drive loyalty program by selling both applications and enrollments
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
• Manage customer interactions coming in through multiple online platforms
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
• Use technology to deliver the customer experience and build registry value
• Cultivate a service environment by educating consultants to adopt best practices for consistency in experience
• Encourage outreach and follow-up for consistent communication with the customer
• Develop and execute events in partnership with the Business Manager
• Meet regularly with the Business Manager to review goals and best practices and to share observations about team performance
• Serve as a mentor for new hires by providing on-the-floor education and guidance
• Meet or exceed registry and business goals

Qualifications and Competencies

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Prior Home Store related experience and/or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders. 
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. 
• Frequently lift/move up to 25lbs.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

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