Surveillance Operator - Full Time

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Boomtown Casino Biloxi

Posted 3 months ago

Full Time

Biloxi, Mississippi

In Person

Smart Summary

Responsibilities

The Surveillance Operator monitors customer and staff activities across gaming and money-handling areas to ensure compliance with company policies and gaming laws. They are responsible for reporting suspicious behavior to management and relevant gaming commission agents.

Qualifications

This full-time Surveillance Operator position requires a high school diploma or GED and experience in a related field or training. Key skills include knowledge of gaming laws, observation of casino activities, report writing, and familiarity with surveillance equipment. Candidates must also be able to obtain a gaming permit.

Job Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.
  • Observes activities of customers and cast members in all gaming and money handling areas.
  • Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.
  • Ensures compliance of all company and departmental policies and procedures.
  • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
  • Any and all duties as assigned by your Supervisor or a member of management.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.                 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have knowledge of Database software.
  • Must be able to obtain a Gaming Permit.
  • Thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc. Thorough knowledge of video surveillance equipment.                 
  • While performing the duties of this job, the cast member is regularly required to stand, walk, kneel, crouch, stoop, squat, crawl, twist, climb, use hands to finger, handle, or feel and talk or hear. The cast member is frequently required to sit and reach with hands and arms. The cast member must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • The noise level in the work environment is usually moderate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

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Boomtown Casino Biloxi

Enjoy 24-hour gaming excitement in Biloxi’s original locals casino - Boomtown Casino Biloxi! We offer the friendliest casino environment where you are greeted with smiles every day. You will love this place - high-payout slots, table games, and Biloxi’s most rewarding & FREE rewards program - PENN Play Rewards. Satisfy your taste buds with a range of dining choices at Boomtown Biloxi. Our restaurants will please your palate and satisfy your craving for delicious food with a wide variety of seafood, Southern comfort dishes and more at the NEW Biloxi Bay Buffet. For quick-service favorites, stop by BT Grill, or indulge your craving for Asian cuisine at Pho Boy Asian Fusion. Mississippi's first Fat Tuesday location is conveniently located on Highway 90. Fat Tuesday at Boomtown Casino Biloxi offers an extensive variety of signature daiquiris with endless combinations straight from the French Quarter. Featuring a tasty menu, outdoor patio, music and more, Fat Tuesday is your place for New Orleans-style fun in downtown Biloxi. The RV park is located across the street from the casino. It sits on four acres of land, offering 50 pull-through and back up spots with full hookups and free Wi-Fi. This is a great spot for local events including Cruisin'​ the Coast, Mardi Gras, and other local festivals. Call 228-435-7000 to book your reservation.
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