Summary of Essential Functions

• Review patient care gaps for preventative exams. Call patients to schedule preventative measures or update their medical record with new information
• Provide quality reports to clinical staff
• Assist with data entry for monthly quality reports, physician goals report and access dashboards.
• Pre-visit planning for patients; telephone calls to patients, data entry to update medical record
• Perform audits of clinic safety measures

Educational Requirements

• High school diploma or equivalent required.
• Must be able to communicate effectively in English, both verbally and in writing.
• Accredited Medical Assistant Program graduate preferred.

Licenses and Certifications

• Certification as Medical Assistant (CMA) preferred

Knowledge/Skills/Abilities

• Ability to read, comprehend and apply governmental rules and regulations
• Apply understandings to carry out written and oral instructions
• Recognize problems and take reporting action based upon sound judgment.
• Understand patient and physician dynamics and effectively communicate with both patients and physicians.
• Excellent written and verbal communication skills
• Ability to work independently and manage tasks with minimal supervision.

Physical Requirements

• Full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination.
• Standing, walking for extensive periods of time.
• Lifting and carrying items weighing up to 50 pounds.
• Pushing and pulling of heavy objects.
• Corrected vision and hearing to normal range.
• Working under stressful conditions and working irregular hours.
• Some exposure to communicable disease or bodily fluids.

Duties and Responsibilities

• Review quality reports on a regular basis
• Provide feedback to clinical staff on their quality performance and compliance with quality measures
• Audit patient charts to identify root cause of non-compliance
• Distributes educational materials to clinical staff
• Assures accurate abstraction of data from medical record review.
• Maintains proficient attention to detail.
• Assures completed documentation of process review and follow up in the medical record.
• Works collaboratively with providers and other support departments to ensure timely resolution to any identified variances as a result of audits.
• Performs all other tasks/responsibilities as necessary.