Position Description – Medical Assistant

Original Board Approval Date

August 2013

Reports to

Medical Services Manager

Dual Supervisor

Director of Medical Services

Division

Clinical Patient Care

Exempt/Non-Exempt Status

Non-Exempt

Security Roles

Clinical Care Specialist

We have two (2) open positions, one (1) is for our Westmoreland office and one (1) is for our Gallatin office.

JOB SUMMARY:  We are seeking a compassionate and skilled Medical Assistant to join our dedicated team at our Federally Qualified Health Center (FQHC). As a Medical Assistant, you will play a crucial role in providing comprehensive healthcare services to our diverse patient population. Your professionalism, clinical expertise, and interpersonal skills will contribute to our mission of delivering high-quality, accessible, and patient-centered care to individuals in need. This position offers an exciting opportunity to make a positive impact on the health and well-being of our community.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Patient Care and Support:
   1. Escort patients to exam rooms, prepare them for examinations, and assist healthcare providers during procedures.
   2. Measure vital signs, record medical history, and update patient information accurately in electronic medical records (EMR) systems.
   3. Perform basic medical procedures, including phlebotomy, administering injections, and collecting laboratory specimens.
   4. Provide patient education on healthcare procedures, medication instructions, and preventive care as directed by provider.
2. Clinic Operations and Support:
   1. Schedule appointments, manage patient flow, and maintain efficient clinic operations.
   2. Ensure cleanliness, organization, and stocking of exam rooms and medical supplies.
   3. Assist with medical equipment maintenance, calibration, and troubleshooting.
   4. Collaborate with the healthcare team to facilitate referrals to specialists and community resources.
3. Documentation and Recordkeeping:
   1. Maintain accurate and up-to-date patient records, documenting all interactions, procedures, and interventions.
   2. Adhere to patient privacy and confidentiality guidelines, ensuring the security of protected health information (PHI).
   3. Assist with coding and billing processes, verifying insurance information, and collecting co-payments.
4. Communication and Teamwork:
   1. Communicate effectively with patients, their families, and the healthcare team, providing clear instructions and compassionate support.
   2. Collaborate with physicians, nurses, and other healthcare professionals to ensure coordinated and seamless patient care.
   3. Participate in team meetings, case conferences, and quality improvement initiatives.

OFF-SITE WORK:

Although it is not typical, Off-Site Work could, at times, be required of this position.  This off-site work will typically include, but is not limited to, performing nursing duties (i.e. Vital Signs) at Health Fairs or other HOPE Sponsored Events and attending off-site meetings, trainings or conferences.

SKILLS/QUALIFICATIONS:

1. High school diploma or equivalent.
2. Completion of an accredited Medical Assistant program.
3. Current certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA).
4. Solid knowledge of medical terminology, procedures, and clinical practices.
5. Proficiency in using electronic medical records (EMR) systems.
6. Excellent interpersonal and communication skills.
7. Strong attention to detail and organizational abilities.
8. Ability to work effectively in a fast-paced and dynamic healthcare environment.
9. Commitment to delivering culturally sensitive and patient-centered care.

Note: This job description is intended to convey information essential to understanding the scope of the Medical Assistant position.  It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed.

This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)

HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.