WHO WE ARE:

AC3 was founded by a group of oncologists who built solutions to optimize their own practices. Now, we give specialty health practices the power to make decisions with better data. Our mission is to help them thrive through people, purposeful technology, and collaboration. The work we do empowers healthcare practitioners and their teams to provide the highest quality of care in a sustainable way. That’s what motivates us.

We’re looking for passionate, driven innovators to join our mission. If you thrive on challenge, love taking action, and get up every day ready to make a difference, apply now. Learn more at www.ac3health.com. 

COMPANY MISSION: To help specialty practices thrive.

POSITION SUMMARY: The Patient Accounts Specialist is responsible for supporting the revenue cycle through accurate insurance verification, account review, and timely follow-up on patient accounts. This role ensures patient information and insurance coverage are verified prior to service, supports billing accuracy, and helps deliver a positive patient financial experience.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtains medical coverage information from patients, verifies coverage with appropriate insurance carrier and enters information into the PM and EMR.
• Effectively communicates insurance status to patients, clients, and RCM departments as needed.
• Reviews patient deductibles, and copays and enters it into the billing system per SOP.
• Monitors delinquent accounts and assists in resolving issues to obtain payment such as setting up payment plans, forwarding to collections, processing Estates and/or Bankruptcy.
• Applies patient payments and adjustments to accounts by understanding EOB and statement reports accurately.
• Maintains accurate notes and correspondence details in patients’ chart/EMR.
• Answers all incoming calls and triages to RCM team in a professional and knowledgeable manner.
• Maintains the practices and principles set forth by AC3 leadership with a strong commitment to service, excellence, and quality.
• Maintains professional behavior, confidentiality, and discretion always, along with the ability to work with all levels of staff with a confident and professional demeanor.
• Follows HIPPA rules and regulations.

  POSITION REQUIREMENTS:

• Accurately maintains and adheres to all safety rules and regulations. 
• Excellent communication and organizational skills along with the ability to work in a fast-paced environment; prioritize tasks and workloads. 
• Working knowledge of various office communication devices and systems. Proficiency in Microsoft Office and keyboarding skills preferred. 
• High school diploma or equivalent (GED). Medical reimbursement experience preferred.
• Performs other related duties as assigned.
• Medical Office Experience/ Medical Terminology preferred.
• Detail oriented.
• Working knowledge/experience in electronic medical records and/or other medical software if applicable. 
• Must possess the ability to work with patients and family members in a confident, respectful, and socially professional manner. 

WORK LOCATION: This is a full-time hybrid/remote position; meaning, there will be required onsite training and a combination of remote and onsite work. The ideal candidate will reside within a 30-mile radius of the office located in South Bend, IN.

Work is completed in a general office environment, sedentary in nature but may require standing and walking for up to 10% of the time. The work environment is favorable with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by noise, dust, etc. Must be able to operate standard office equipment and keyboards. 

Why Work at AC3?

When you become an AC3 Team member, you can expect ongoing training, support, and a work culture like no other. We offer our Full-Time Team Members medical, dental and vision health and wellness benefits, along with employer paid life insurance, long and short-term disability policies. Because our team’s health and wellness are our priority, we start new hires off with an above average paid time out plan and offer a comprehensive wellness program, including onsite biometrics and ongoing mental and physical wellness support. We also provide all Team Members with access to company sponsored financial wellness counselors, employee assistance services and the opportunity to enroll in our company-matched, 401k plan.

 Come join our Winning Team!