About Primal Labs:

Primal Labs™ strives to provide high-quality products that meet the most stringent requirements for both potency and purity. All formulas under our Primal Labs™ brand are developed by doctors and scientific experts who are constantly searching the globe for the very best natural ingredients. Our formulas only include ingredients that are demonstrated to provide individuals (not animals) with the support they need to stay on top of their health naturally.

JOB SUMMARY

We are seeking a motivated and customer-focused Remote Outbound Sales Agent to join our team. In this role, you will connect with customers who have recently made an online purchase, fostering strong relationships and providing personalized product or service recommendations. Your primary goal will be to enhance customer satisfaction while driving repeat sales and upselling opportunities.

PRIMARY DUTIES AND RESPONSIBILITIES

The list below is intended to capture the most essential duties and responsibilities of the job. The list is not exhaustive, and other duties may be assigned at any time.

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Call our customers who have already purchased products and help them solve their problems by offering a tailored solution of dietary supplements and information

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Listen to our customers to provide personal one-to-one feedback and solutions that fit our individual customers’ needs - not just random product “one-size-fits-all” solutions like so many other companies offer

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Use our custom in-house world class CRM to work through your daily leads, and access any appointments or repeat customers in your schedule

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Use a VOiP phone system that is synced to the CRM, which allows you to get a high pickup rate due to its integration to the CRM and local area codes to the customers

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Upsell and process the transaction while the CRM does the rest - this allows you to focus on sales and the customers and spend more of your time selling

SCOPE

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This role reports to the Sales Manager and is responsible for achieving individual and team sales targets.

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The position requires a high degree of self-motivation, discipline, and the ability to work independently in a remote environment.

REQUIRED QUALIFICATIONS

Education

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High School Diploma or equivalent required

Experience

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At least 1 year of B2C sales experience required.

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Experience in the health/wellness industry is a strong plus.

KNOWLEDGE, SKILLS, AND CAPABILITIES

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Excellent communication and interpersonal skills

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Strong sales and negotiation skills

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Proficiency in CRM and sales tools

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Strong time management and organizational skills

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Ability to work independently and as part of a team

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Problem-solving and critical thinking skills

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Results-oriented with a strong work ethic

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Proficiency in Microsoft Office Suite

WORKING CONDITIONS AND PHYSICAL DEMANDS

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Remote Position: As a remote sales agent, you'll have the flexibility to work from home with a reliable internet connection. You'll need to be disciplined and self-motivated to stay on track and productive.

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Home Office Setup: You'll need to create a dedicated workspace in your home that is free from distractions. Fast Internet Connection - minimum of 100Mbps upload speed to perform at the required quality with the demands of our VoIP and CRM systems – check your speed here: https://www.speedtest.net

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Communication Tools: You'll be using various communication tools to connect with your team and customers. It's important to be comfortable using these tools and to be able to communicate effectively in a virtual environment.

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Time Management: Effective time management is crucial for remote sales agents. You'll need to be able to prioritize tasks, manage your time efficiently, and stay organized.

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Self-Discipline: Working remotely requires a high degree of self-discipline. You'll need to be able to stay focused and motivated

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The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, scope, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.