View All Jobs

Sign up

Retail Supervisor

City Museum

Posted 3 months ago

Full Time

St. Louis, Missouri

In Person

Smart Summary

Responsibilities

The Retail Supervisor manages the retail staff, oversees daily operations, and ensures high-quality customer service interactions. Responsibilities include scheduling, facility lock-up, visual merchandising, and enforcing museum policies.

Qualifications

We are looking for a Retail Supervisor to manage staff, ensure excellent customer service, and maintain museum standards. Key skills include communication, supervision, visual merchandising, and the ability to work varied hours including weekends and holidays. Applicants must be 18 or older and able to stand for extended periods and lift up to 25 pounds.

Job Description

Retail/Gift Shop Supervisor Department: Customer Service and Retail/Admissions Employment type: Full-time Work Schedule: varied hours including weekends, evenings and holidays Reports to: Retail Manager and Operations Director   Summary: this position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests. Essential Duties and Responsibilities:
  • Assign staff to daily positions, establish schedules for daily staff
  • Close and lock-up museum daily
  • Friendly approach to guest service by greeting each guest they encounter
  • Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
  • Assist customers in retail and ticket sales purchases
  • Communicate with management and other employees, including use of two-way radios
  • Be attentive at all times
  • Maintain a clean and safe work environment for customers and other employees
  • Provide superior guest service to all customers in a polite and expedient manner
  • Assist customers with all questions regarding City Museum including facility layout and amenities
  • Perform zone walk through and ensure zones are maintained to museum standards
  • Provide visual merchandising practices to increase/generate higher sales
  • Follow all museum policies and procedures
  • Other duties as assigned
  Qualifications:
  • Applicants must be 18 years of age or older
  • Ability to provide guidance and supervision to staff members
  • Ability to communicate effectively with public, customers, and staff members
  • Ability to utilize visual merchandising to generate sales
  • Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.
  • Be aware, attentive, and work well with others
  • Energy and enthusiasm for long days
  • Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
  • Must be able to work days, evenings, weekends and holidays to meet business needs
  • Approachable and outgoing
  Physical Requirements:
  • Must be able to stand for extended periods of time
  • Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
  • Ability to climb stairs
 

City Museum

Housed in the 600,000 square foot former International Shoe Company, City Museum offers Artquarium; MonstroCity, The World¹s Largest Pencil; a five-story slides in the Shoe Shafts; the Enchanted Caves; Everyday Circus, and the Cabin Inn. The Rooftop features a working 1940¹s Ferris Wheel, more giant slides, a giant bus, and the best panoramic view of St. Louis atop the giant dome.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria