Job Title: Patient Care Coordinator 

Full time: 40 hours per week. M-F 8a-4p

Benefits 

Wakefield, MA 01880

Job Summary: We are seeking a detail-oriented and organized Patient Coordinator to coordinate and manage the scheduling of infusion therapy services for our patients. The ideal candidate will possess excellent communication skills, a strong understanding of infusion therapy, and the ability to work collaboratively with healthcare teams to ensure timely and effective patient care.

Key Responsibilities:

• Office Administration:
  • Answer phones
  • Receive and manage faxes and emails
  • Help facilitate communication of supply lists between RNs and pharmacies

• Scheduling Coordination:
  • Manage and coordinate the scheduling of infusion therapy appointments for patients.
  • Collaborate with nursing staff and other healthcare providers to optimize appointment availability.
  • Help facilitate deliveries by the pharmacies to the patients
• Patient Communication:
  • Communicate with patients to confirm appointments, confirm receipt of supplies and drug, and address any non-clinical questions or concerns.
  • Ensure patients are aware of their treatment schedules and any necessary follow-up.
• Record Keeping:
  • Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
  • Document scheduling changes and communicate updates to relevant team members.

• Maintain organized and complete patient charts, updated orders and document communication regarding patient care plans

• Collaboration:
  • Work closely with infusion nurses and medical staff to ensure appropriate staffing levels for scheduled procedures.
  • Participate in team meetings to discuss scheduling challenges and develop solutions.

Qualifications:

• Education:
• High school diploma or equivalent required
• College degree preferred
• Experience:
  • Prior experience in infusion therapy or clinical scheduling preferred.
  • Familiarity with electronic health record (EHR) system, preferably Alayacare
• Skills:
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Working Conditions:

• An office-based role.