Applications Analyst
Community Health Systems
Applications Analyst
Community Health Systems
Applications Closed
Posted 3 months ago
Full Time
Naples, Florida
In Person
Smart Summary
Responsibilities
The technician provides on-site support for IT hardware, software, and network systems, including installation, troubleshooting, and equipment repair. They are also responsible for managing IS assets and ensuring information security through device encryption and secure disposal.
Qualifications
We are looking for a Personal Computer Technician to provide on-site technical support for IT systems. The ideal candidate will have some experience with hardware, software, telecommunications, and network systems. An Associate's degree in a relevant field is preferred, and strong customer service skills are essential.
Job Description
The Personal Computer Technician is a field technician responsible for providing on-site technical support for hardware, software, telecommunications, and network systems. This role includes installing, troubleshooting, and repairing equipment and infrastructure to ensure optimal functionality.
Essential Functions
- Supports IT hardware, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Installs and maintains hospital IT systems, networking equipment, or telecommunications systems.
- Assists with troubleshooting software and network based issues.
- Moves IS assets and coordinates all equipment moves with other service departments as needed.
- Ensures information security by securely disposing of devices with local hard drives.
- Supports software, including but not limited to, desktops, laptops, thin clients, mobile devices (cell phone, tablet, etc.), mobile carts, printers, scanners.
- Ensures that all corporately used mobile devices are encrypted to ensure the integrity of information security.
- Provides service through remote control software for licensed equipment and utilizes alternative remote control solutions (EX join.me) as needed for non-organizational assets.
- Provides high quality customer service.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
- Associate Degree in computer science, electrical engineering, telecommunications or related field preferred
- certification in Certified Electronics Technician (CET) preferred
- 0-1 years of experience with hospital information systems preferred
- Ability to replace malfunctioning components in computers, network devices, or telecommunications equipment.
- Familiarity with routers, switches, modems, servers, telecommunication towers and other IT or communications equipment.
- Ability to install and configure various types of software, including network monitoring tools and diagnostics software.
- Strong attention to details.
- Ability to troubleshoot customer issues.
- Ability to work independently and be a team player.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Ability to solve technical problems quickly and efficiently.
Community Health Systems
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