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Genovaire Travel Group
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Genovaire Travel Group
Posted 3 months ago
Full Time
New York, New York
Fully Remote
Smart Summary
Responsibilities
The representative will assist clients with travel reservations, itinerary adjustments, and cancellations via email, phone, and messaging. They are responsible for providing accurate destination information and ensuring a smooth travel experience for all clients.
Qualifications
We are looking for someone with excellent communication skills and customer service experience (hospitality or travel is a plus) to work from home as a Travel Representative. The role involves assisting clients with travel-related requests and ensuring they have a smooth and enjoyable experience. Ideal candidates should be organized, quick to learn online systems, and have an interest in travel.
Job Description
We are seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role, you will provide customer support, handle travel-related requests, and help ensure each traveler has a smooth and enjoyable experience.
Communicate with clients via email, phone, and messaging platforms
Assist with reservation updates, itinerary adjustments, and cancellations
Provide accurate information about destinations, travel requirements, and procedures
Confirm travel details and follow up with clients as departure dates approach
Address concerns professionally and work toward timely resolutions
Excellent communication and interpersonal skills
Customer service experience preferred (hospitality or travel is helpful but not required)
Organized and comfortable managing multiple requests
Able to learn online systems and tools quickly
Interested in travel and helping others plan successfully
Remote work environment
Flexible scheduling options
Training and ongoing guidance
Opportunities for professional development
Supportive team environment
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Genovaire Travel Group
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