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Technical Service Engineer

Cesna Recruitment

Posted 2 months ago

Full Time

Johns Creek, Georgia

In Person

Smart Summary

Responsibilities

Provide technical service and support for North American customers, including handling claims and product quality certifications. Conduct steel market analysis and support new product development through inquiry reviews and promotions.

Qualifications

Seeking a Technical Service Engineer with a Bachelor's or Master's degree in Engineering (Metallurgy or Material Science preferred) and 1-3 years of relevant experience. Strong communication, problem-solving skills, fluency in English and Korean, and proficiency in MS Office are essential for supporting customers and product quality.

Job Description

Technical Service for North America Customers

· Support technical responses to customers (VOC and Claims)

· Support product quality certification (Documentation, sample testing, plant trials)

. Support new product demand development (Inquiry review, product promotion)

. Conduct steel market analysis and steel trend investigation

· Bachelor’s or Master’s degree in Engineering (preferably in Metallurgy or Material Science)

. 1~3 years of experience in technical services or steel industry (preferred)

. Professional business etiquette and positive attitude

· Strong communication skills and customer service oriented

· Engineering mindset and problem-solving skills

· Fluent in English and Korean with native-level English proficiency

· Proficient in MS Office applications

. Ability to travel and a valid driver's license

Comprehensive health insurance, 401K, PTO, paid holidays, sick days

Cesna Recruitment

Cesna is a premier talent recruitment services company with a global presence. Established in 1999, we operate across the USA, China, Korea, Thailand, and the Asia Pacific region. Our expertise lies in recruiting senior and mid-level management roles, including executives, directors, and team managers. We are committed to partnering with our clients to help them cultivate strong leadership capabilities that provide a competitive edge in their industries. Headquartered in the Greater New York City area, Cesna offers recruitment services in key markets such as Shanghai, Hong Kong, Seoul, and Thailand, as well as throughout the United States. We currently serve over 3,000 clients, ranging from mid-sized firms to Fortune 500 companies, across a diverse array of industries. Recruitment Specialties Human Resources / Secretarial & Office Support / Finance & Accounting / Engineering & Manufacturing / Consumer & Retail / Sales & Marketing / Supply Chain & Procurement / Banking & Financial Services / Healthcare & Life Sciences / Information Technology / Executive Search / Legal & Advisory / Oil & Gas / Real Estate & Construction For Inquiry : service@cesna.com
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