Front Desk Agent
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Peachtree Group Hospitality Management
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Front Desk Agent
Peachtree Group Hospitality Management
Posted 2 months ago
Full Time
Gulf Shores, Alabama
In Person
Smart Summary
Responsibilities
The Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs, and processing payments efficiently. They also handle guest inquiries and provide information about hotel services and local attractions to ensure high-quality guest satisfaction.
Qualifications
We are looking for a Front Desk Agent, and the ideal candidate will have a positive, problem-solving mindset with a passion for guest satisfaction. Strong communication and interpersonal skills and the ability to multitask in a fast-paced environment are essential. Experience in customer service or hospitality and proficiency in using hotel management software is a plus.
Job Description
Front Desk Agent
Embassy Suites Beach Resort | Gulf Shores, AL
About us
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100+ hotels across 27 brands with 14,000+ rooms in 26 states.
Position Overview
We are seeking a passionate and dedicated professional to join our front desk team in shaping the first impressions of our guests. If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!
Key Responsibilities:
- Greeting and assisting guests with check-ins, check-outs, and reservations in a warm and efficient manner.
- Secure payments, verify billing details, and process adjustments as needed.
- Handle guest inquiries, requests, and concerns promptly and professionally.
- Provide accurate information about hotel services, amenities, and local attractions.
- Maintain high-quality service standards to enhance guest satisfaction.
- Anticipate guest needs and implement creative solutions to exceed expectations.
- Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.
Qualifications:
- A positive, problem-solving mindset with a passion for guest satisfaction.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Experience in customer service or hospitality preferred.
- Proficiency in using hotel management software is a plus.
Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
If you thrive in a dynamic, guest-focused environment and are excited to be part of an opening team, we’d love to hear from you!
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Peachtree Group Hospitality Management
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